Privacy Policy

Last updated: 1 November 2026

1. Who We Are

Before You Hire a Builder provides independent property and building consultancy services to homeowners across the UK.

We are committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection law.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and your rights.

For questions about your personal information, please contact:

hello@beforeyouhireabuilder.co.uk

Business operator and postal contact details: [To be confirmed before publication]

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Your name, email address and telephone number.
Property addresses and details of proposed or ongoing building work.
Builder quotations, plans, photographs, specifications and documents you provide.
Information submitted through our website enquiry forms or during consultations.
Booking, invoicing and payment records.
Limited technical information relating to website visits, security and cookies.

We aim to collect only the personal information reasonably necessary to respond to enquiries and provide our services.

3. How We Use Your Information

We use personal information for the following purposes:

To respond to enquiries, discuss your requirements and arrange consultations.
To provide our agreed services, prepare assessments, review quotations and produce reports.
To manage bookings, payments, invoices and customer correspondence.
To maintain appropriate business records and meet legal obligations.
To maintain the security and operation of our website and improve our services.

We process information where necessary to take steps before entering into a contract, fulfil a contract with you, comply with legal obligations or pursue legitimate business interests, such as responding to enquiries and maintaining secure business operations.

Where consent is legally required, such as for certain optional website cookies or marketing communications, we will seek that consent.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include website hosting providers, email services, payment processors, accounting software providers and professional advisers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We aim to share only the information necessary for the relevant purpose and to use appropriate safeguards when working with service providers.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are legally required to retain it.

Enquiries that do not result in a booking will be kept only for as long as needed to respond, follow up where appropriate and manage our business records.

Client records, reports and correspondence may be retained where necessary to fulfil our contractual obligations, respond to questions or disputes, and protect our legitimate legal interests.

Financial and accounting records will be retained for the periods required by applicable tax and accounting legislation.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

6. Keeping Your Information Secure

We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who reasonably need it for legitimate business purposes.

Our website, email and business administration systems may be provided by third-party technology companies.

Some providers may process or store information outside the UK. Where personal information is transferred internationally, we will ensure that appropriate legal protections are in place as required by UK data protection law.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Data Protection Rights

Under UK data protection law, you have certain rights relating to your personal information.

Depending on the circumstances, these may include:

The right to request access to the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to request that we restrict how your information is used.
The right to object to certain types of processing.
The right to request the transfer of certain information to yourself or another organisation.
The right to withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exemptions.

To exercise any of your rights, please contact us at:

hello@beforeyouhireabuilder.co.uk

We will respond to requests in accordance with applicable data protection law.

8. Cookies and Website Technology

Our website uses cookies and similar technologies to support its operation and provide visitors with a suitable browsing experience.

Cookies are small files stored on your device when you visit a website.

Some cookies and similar technologies may be necessary for website functionality, security and performance.

Other technologies may be used to understand website usage, remember preferences or support additional features where these are enabled.

Where consent is required by law, we will request it before using the relevant technologies. Where an exemption applies, we will meet the conditions of that exemption.

You can manage or delete cookies through your browser settings. Where website cookie controls are provided, you can also use these to manage the relevant choices.

Further information about the cookies used on our website will be made available through our cookie information or settings.

9. Contact, Complaints and Changes to This Policy

If you have any questions about this Privacy Policy, how your personal information is handled or wish to make a data protection complaint, please contact:

Before You Hire a Builder

Email: hello@beforeyouhireabuilder.co.uk

Postal contact details: [To be confirmed before publication]

We will acknowledge data protection complaints within 30 days, investigate them appropriately, keep you informed and communicate the outcome without undue delay.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: www.ico.org.uk

We may update this Privacy Policy to reflect changes to our business practices, website technology or applicable legal requirements.

The date shown at the top of this policy will indicate when it was last updated.

Privacy Policy

​

Last updated: 1 November 2026

1. Who We Are

Before You Hire a Builder provides independent property and building consultancy services to homeowners across the UK.

We are committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection law.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and your rights.

For questions about your personal information, please contact:

hello@beforeyouhireabuilder.co.uk

Business operator and postal contact details: [To be confirmed before publication]

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Your name, email address and telephone number.

Property addresses and details of proposed or ongoing building work.

Builder quotations, plans, photographs, specifications and documents you provide.

Information submitted through our website enquiry forms or during consultations.

Booking, invoicing and payment records.

Limited technical information relating to website visits, security and cookies.

We aim to collect only the personal information reasonably necessary to respond to enquiries and provide our services.

3. How We Use Your Information

We use personal information for the following purposes:

To respond to enquiries, discuss your requirements and arrange consultations.

To provide our agreed services, prepare assessments, review quotations and produce reports.

To manage bookings, payments, invoices and customer correspondence.

To maintain appropriate business records and meet legal obligations.

To maintain the security and operation of our website and improve our services.

We process information where necessary to take steps before entering into a contract, fulfil a contract with you, comply with legal obligations or pursue legitimate business interests, such as responding to enquiries and maintaining secure business operations.

Where consent is legally required, such as for certain optional website cookies or marketing communications, we will seek that consent.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include website hosting providers, email services, payment processors, accounting software providers and professional advisers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We aim to share only the information necessary for the relevant purpose and to use appropriate safeguards when working with service providers.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are legally required to retain it.

Enquiries that do not result in a booking will be kept only for as long as needed to respond, follow up where appropriate and manage our business records.

Client records, reports and correspondence may be retained where necessary to fulfil our contractual obligations, respond to questions or disputes, and protect our legitimate legal interests.

Financial and accounting records will be retained for the periods required by applicable tax and accounting legislation.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

6. Keeping Your Information Secure

We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who reasonably need it for legitimate business purposes.

Our website, email and business administration systems may be provided by third-party technology companies.

Some providers may process or store information outside the UK. Where personal information is transferred internationally, we will ensure that appropriate legal protections are in place as required by UK data protection law.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Data Protection Rights

8. Cookies and Website Technology

9. Contact, Complaints and Changes to This Policy